All Dream Monstar orders are shipped via our partner store, Neverland Store. All domestic orders placed before 2pm AEST during Monday to Friday (excluding public holidays) will be packed, processed and dispatched on the same day. Any orders placed after 2pm will be packed and shipped on the next business day. Occasionally we experience a few minor hiccups and discrepancies with our stock, in which case we will attempt to source the items from our stores, which could cause a slight delay in the dispatch of your order.
All domestic parcels are sent via Australia Post Express Post which offers a Next Day Delivery to metropolitan areas and capital cities. Deliveries to regional areas can take up to five working days. To check which zone you are in, visit http://auspost.com.au/
To ensure a safe delivery, all parcels will require a signature on delivery. It may be worthwhile to consider specifying a delivery address where you will be present. If no one is present to sign for the delivery, a collection card will be left in your post box explaining how to pick up your parcel.
International orders are shipped via DHL Express for the quickest possible delivery time. Please note that shipping costs that are charged by Neverland Store do not include any duties or taxes that may be applicable when the goods enter your region.
Find the below table detailing shipping charges and delivery windows:
|Region||Shipping Cost (AUD)||ETA|
|New Zealand||$10.00||1-2 days|
|Hong Kong||$20.00||1-2 days|
|United States||$25.00||2-3 days|
|United Kingdom||$30.00||3-5 days|
|South Africa||$60.00||5-7 days|
The above estimates are only approximate delivery windows. There are factors out of our control that can add further delays.
Neverland Store offices and warehouses reside in Melbourne, Australia. Staff aren’t available to pack or distribute your orders on weekends or relevant public holidays.
Contact our customer service team via email: firstname.lastname@example.org or phone: 1300 729 085 if you require more information.